Customer testimonials

What people say about us...

Customer service second to none

"RAIL EXCLUSIVE has provided, through various manufacturers, superb-quality detailed models of various locos. Today, I received my Direct Rail Services Class 47s, No. 47853 Rail Express and No. 47813 Solent. After opening the branded boxes, I was surprised to find the ViTrains boxes inside - the excellently presented models are well packaged and come with a bumper bundle of extra details and etched nameplates. RAIL EXCLUSIVE have found a market with these limited editions that fill a void for rare livery and logo variations. They look stunning and will run on any layout. The service that is provided, including the various payment methods available, is second to none and I highly recommend them for their 100% commitment to the hobby - and to their customers."

Jay Cee of Belfast, Northern Ireland

Great value for money

“A great selection of models at a value for money price. I’m safe in the knowledge that RAIL EXCLUSIVE will go as far as it can to make its products as accurate as possible plus the customer service is second
to none. I’ve made special delivery and payment requests and they’ve been more than happy to accommodate me.”

S.D. of Preston, Lancashire

First rate care and attention

“A first rate service all round. I’m particularly impressed with the care and attention that has gone into the packaging such as that used for the latest Class 03s. I’m signed up for everything that RAIL EXCLUSIVE commissions in the future.”

A.H. of Middlesbrough, Teesside

Filling gaps in the market

“RAIL EXCLUSIVE has a unique ability sense a gap in the market. I like the emphasis on post-1960s operations which provides me with model locomotives that act as a historical record of rail operations
and companies that I’ve actually witnessed down at my local station.”

G.A. of Bromley, Kent

Variety is the spice of life

“These two Class 03s are a great idea, especially for modellers like myself who do not have the confidence or ability to undertake repaints or renumbering but want more than one loco. The special editions are just the job and it seems RAIL EXCLUSIVE have a knack of choosing the right variations – I was desperate for a vacuum-only TOPS numbered loco in BR blue and my prayers have been answered.”

R.H. of East Grinstead, West Sussex

Sounds like fun

“I’m a big collector of freight locomotives and your Class 37s are a real bonus. I have a DCC set-up and
the ability to purchase sound-fitted versions of your latest releases will make life so much easier for me.
Please consider filling some more of the livery gaps in both the Bachmann and Hornby product ranges.”

A.J. of Exeter, Devon

I can’t wait for the next project

“I’ll be forever indebted for pushing through the ex-splitbox Class 37/5s with Bachmann. These locos will provide the mainstay of my fleet and really do look the part on my north east-based layout.
Roll-on the ‘heavyweight’ Class 37/7s… I can’t wait!.”

W.A. of Wolverhampton, West Midlands

Making life easier for the manufacturer

“The project file for the Class 37/5s was the most comprehensive and detailed research package we have ever received. This sort of information makes our job so much easier.”

Merl Evans, Research & Development Department, Bachmann Europe

Do you have any feedback about our projects? We’d be delighted to hear your ideas for future items and how we could improve our service to you.

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